Frequently Asked Questions
Common product, ordering, shipping and return questions.
FAQs about the Dyson DC40 Animal:
FAQs about ordering, shipping, and returns:
DC40 Animal questions:
A: Powerful suction and advanced engineering help the DC40 Animal capture dust as
tiny as 0.5 microns; that’s 1/5,000th of a pinhead. Return to top
A: Yes, the DC40 Animal is backed by a 5 year warranty which covers manufacturer’s faults, defects, parts & labor. Return to top
A: The DC40 Animal features two filters: One inside the cyclone pack and the other
behind the motor. To ensure maximum efficiency and effectiveness, we recommend
once a month, simply remove the filters from their locations in the cyclone pack
and one of the ball shells, rinse them in cold water and leave to dry for 24 hours
before putting back in their places. Return to top
A: The DC40 is easy and hygienic to empty. Because there no bags, you simply release the bin from the vacuum with a push of a button. Then empty the bin directly into a dustbin by the pressing the catch at the top of the handle. Return to top
A: This DC40 Animal offer with the “Multi-Tasker Kit” is an exclusive product, and is only available for a very limited time on “BuyDyson.com”. The offer starts on September 30th and will last until November 24th, or while supplies last. Return to top
A: Using advanced engineering and design, the DC40 Animal is built to contain vibration and muffle moving parts. The DC40 is comparable to competitor products of similar performance in its category. Return to top
A: The bin holds 1.6 liters of dust and dirt, or .42 gallons. Return to top
A: The pre-motor filter is located in the center of the cyclone, found underneath the cyclone handle. The post-motor filter is located in the Ball™ housing with the purple cap. Both should be washed in cold water once a month and left to air-dry fully, for at least 24 hours, before being put back in the machine. Return to top
A: Yes, DC40 Animal is certified asthma and allergy friendly™ by the Asthma & Allergy Foundation of America. The Certification Program, administered by the AAFA in partnership with the international research organization Allergy Standards Limited (ASL), is an independent program created to scientifically test and identify consumer products that are more suitable for people with asthma and allergies. Return to top
A: Very. Every component, part, and piece is selected for its strength and durability. We then employ a rigid testing model where each machine is tested for hundreds of test hours by mechanical rigs and real people who simulate dropping it, bashing it and generally abusing it. Additionally, the DC40 Animal includes a five year parts and labor warranty. Return to top
FAQs about ordering, shipping, and returns:
Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Delivery can take between 10-15 business days depending on location and selected ship method. Return to top
If you have received an email confirmation that your order has shipped, enter the tracking number into the carrier's website to see shipping status. If you have not received an email confirmation that your order has shipped, please contact customer service toll-free at 1-800-206-5707 (Hours: 8am-8pm CST Mon-Fri, 9am-3pm CST Saturday) or email buydyson@dyson.com. Return to top
Your personal information is encrypted when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page. Return to top
We will use this information to provide you with updates on your order. Dyson does not rent or sell any personal information from web orders or any off-line orders to third parties. For more information, see our Privacy Policy. Return to top
We accept Visa, Master Card, American Express, and Discover. Return to top
We are confident you'll be thrilled with the DC40 Animal and back it up with a full 30-day money-back guarantee (less shipping & handling). If you are dissatisfied for any reason, simply return DC40 Animal with attachments and bonus items within 30 days and we will refund the purchase price (shipping & handling is nonrefundable). Please contact customer service toll-free at 1-866-MY-DYSON (1-866-693-9766) between the hours of 8am-8pm CST Monday-Friday, 9am-6pm Saturday.Return to top